At Vista Eye Center, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website, forms, and services.
Information We Collect
We may collect the following types of information:
- Your name, email address, and phone number (e.g., through contact forms).
- Opt-in preferences for receiving text messages or promotional offers.
- Messages or comments you submit through our website.
How We Use Your Information
Your information may be used to:
- Respond to your inquiries or provide the services you request.
- Send annual appointment reminders, notifications on your eyewear purchases, and appointment confirmation notifications via email or SMS (if you opt in).
- Improve our website, services, and customer experience.
- Ensure compliance with legal obligations and protect against fraudulent or malicious activity.
- Message frequency: One annual eye exam reminder per year, notifications when your purchases are ready for pick up and one appointment confirmation notification the day before your exam. Messages are reoccurring and message frequency may vary.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Vista Eye Center will not sell, rent, or share the collected phone numbers.
Opting Out of Communications
If you have opted in to receive promotional text messages or emails, you can opt out at any time by:
- Replying "STOP" or "UNSUBSCRIBE" to text messages.
- Clicking the "Unsubscribe" link in our emails.
- Contacting us directly using the information provided below.
- After unsubscribing you will receive a final SMS to confirm you have been unsubscribed and we will remove your number from our list within 24 hours.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Vista Eye Center
3948 W 26th Street
Chicago, IL 60623
Phone: 773.542.2020
Email: paul@vistaeyecenterchicago.com